Returns & refunds
Food safety comes first — but you should never be stuck with a bad pack.
What we replace
- Items that arrive damaged, leaking or broken.
- Incorrect items, wrong weights or missing items from your order.
- Packs that are past, or very close to, their best-before date on arrival.
How to raise it
Send a photo of the item and its packaging to +91 95188 59359 within 48 hours of delivery, quoting your order reference. We will arrange a replacement or a full refund.
What we cannot accept
For food-safety reasons, opened or partially used food packs cannot be returned unless the product is defective. Please check your parcel on arrival.
Refund timelines
Approved refunds are processed to your original payment method within 5–7 working days.